Jivanas guarantees that our products will be made with quality materials and remarkable workmanship. With proper care, our handmade leather footwear will last for years, but, like all things in nature, it will wear over time. If a product is determined to be defective due to a construction or material defect, Jivanas will repair or replace it, free of charge, including shipping costs. Normal wear from scuffs, scratches, or water damage is not considered a defect. If a product is deemed to be damaged from normal wear and tear, the cost to repair or replace is the responsibility of the customer.
If you have any questions or warranty issues, please contact us directly.